Support
Most support documentation is available on each product's Web page.
Additionally, an alphabetized list of all unrestricted documentation is available
here.
If you still have questions, feel free to contact us at support@integricloud.com
Contact Information
Policies and General Information
Order Confirmation and Tracking
You will receive an order confirmation by email after placing your order that will include your invoice number. You may check the status of your order and view any tracking number(s) (where applicable) from the My Account page on the Raptor Data Solutions, LLC website.
Account Balance and Billing
Your IntegriCloud™ account balance is full prepay and payments are noncancellable. Top-up credits are applied to your account automatically after payment confirmation; this is normally instantaneous but can take up to 48 hours in some circumstances. Accounts with information stored, but otherwise inactive for a period exceeding 30 days, may be assessed a monthly offline data storage fee of 5 units/month. This fee may change in the future without prior notification. Billing is applied to your account balance "on the fly" while IntegriCloud™ resources are being utilized, and for the duration of any applicable demand interval(s). All active leased systems will be automatically terminated if your account balance falls below 0 units.
Data Integrity and Loss
Raptor Data Solutions, LLC bears no responsibility for loss or damage to data, including loss of business and/or loss of revenue resulting from such loss or damage. It is the responsibility of the customer to ensure that their leased systems are properly backed up, and that any backups are full, true, and correct. While Raptor Data Solutions, LLC makes basic attempts to secure access to leased system disk files from unauthorized parties, securing the contents of the leased system disk remains the customer's responsibility. Raptor Data Solutions, LLC strongly recommends the use of full disk encryption (FDE) if sensitive material, such as Personally Identifiable Information (PII), financial data, or other high-value data is processed on our services. Raw storage files are accessible outside of the secure system area; we do not track access to the raw storage files or issue alerts of any type as a result of access to the raw system disk files.
Transmission Bandwidth
Rated transmission bandwidth is representative of the maximum possible transfer speed for the specified service and service level, and may vary depending on overall network load. Rated speeds are not guaranteed unless explicitly stated as guaranteed in a signed Service Level Agreement (SLA).
Purchase Orders
If your business requires the use of a purchase order, please contact us at sales@integricloud.com for instructions.
Limited Warranty
Raptor Data Solutions, LLC computing products are subject to a 1-year limited warranty, with an optional extended warranty available on select products. This warranty does not apply to services. No other express or implied warranties are provided. See the Return Policy for instructions on product returns. For warranty assistance please contact us at support@integricloud.com.
Service Agreement
Use of Raptor Data Solutions, LLC services and/or products constitutes acceptance of the following service agreement. We reserve the right to terminate your account and forfeit any remaining account balance if we become aware of any breach of the following terms. Modifications to this service agreement may be made without prior notification, and the new agreement shall become binding should you continue to use Raptor Data Solutions, LLC services and/or products 30 days after changes have been made.
1. DEFINITIONS
"User," plural "Users," refers to anyone accessing our hardware, software,
firmware, network, or other resources via any method.
"Services" refers to our provision of hardware, software, firmware, network,
or other resources for use by one or more Users, and the means by which these
resources may be accessed by one or more Users. This term also includes the
Web portal used to control and manage these resources.
"Services Environment" refers to the general infrastructure and computing
systems used to provide Services to Users, including networking and storage
systems.
"Your Content," "Your Applications," and related terms refer to data and content
you provide as part of your use of the Services.
2. RECORDS OF USE AND ABUSE
You consent to having your Internet Protocol address recorded and your
activities monitored to prevent abuse.
3. INDEMNITY
You agree to indemnify and hold Raptor Data Solutions, LLC, and its
subsidiaries, affiliates, owners, members, officers, agents, co-branders or
other partners, and employees, harmless from any claim or demand, including
reasonable attorneys’ fees, arising out of your use of the Service, your
connection to the Service, your violation of the Terms of Service, or
your violation of any rights of another.
4. OWNERSHIP AND RESTRICTIONS
You retain all ownership and intellectual property rights in and to Your
Content and Your Applications. Raptor Data Solutions, LLC or its licensors
retain all ownership and intellectual property rights to the Services,
including Raptor Data Solutions, LLC Programs and Ancillary Programs, and
derivative works thereof, and to anything developed or delivered by or on
behalf of Raptor Data Solutions, LLC under this Agreement.
You may not, nor cause or permit others to:
a.) Perform or disclose any of the following security testing of the
Services Environment or associated infrastructure without
Raptor Data Solutions, LLC's prior written consent: network discovery,
port and service identification, vulnerability scanning, password cracking,
remote access testing, or penetration testing; and
b.) license, sell, rent, lease, transfer, assign, distribute, display, host,
outsource, disclose, permit timesharing or service bureau use, or otherwise
commercially exploit or make the Services, Raptor Data Solutions, LLC Programs,
Ancillary Programs, Services Environments or materials available, to any
third party, other than as expressly permitted under the terms of the
applicable order.
5. USE OF THE SERVICES
You are responsible for identifying and authenticating all Users, for approving
access by such Users to the Services, for controlling against unauthorized
access by Users, and for maintaining the confidentiality of usernames, passwords
and account information. By federating and/or otherwise associating Your and
Your Users’ usernames, passwords and accounts with Raptor Data Solutions, LLC,
You accept responsibility for the timely and proper termination of user records
in Your local (intranet) identity infrastructure or on Your local computers.
Raptor Data Solutions, LLC is not responsible for any harm caused by Your Users,
including individuals who were not authorized to have access to the Services but
who were able to gain access because usernames, passwords, and/or accounts that
were not terminated on a timely basis in Your local identity management
infrastructure or Your local computers. You are responsible for all activities
that occur under Your and Your Users’ usernames, passwords or accounts and/or
as a result of Your or Your Users’ access to the Services, and agree to notify
Raptor Data Solutions, LLC immediately of any unauthorized use.
You agree not to use nor permit use of the Services, including by uploading,
emailing, posting, publishing and/or otherwise transmitting any material,
including Your Content, Your Applications and Third Party Content, for any
purpose that may (a) menace or harass any person or cause damage or injury
to any person or property, (b) involve the publication of any material that
is false, defamatory, harassing or obscene, (c) violate privacy rights or
promote bigotry, racism, hatred or harm, (d) constitute unsolicited bulk
e-mail, "junk mail," "spam," or chain letters; (e) constitute an infringement
of intellectual property or other proprietary rights, or (f) otherwise violate
applicable laws, ordinances or regulations. In addition to any other rights
afforded to Raptor Data Solutions, LLC under this Agreement, Raptor Data
Solutions, LLC reserves the right, but has no obligation, to take remedial
action if any material violates the foregoing restrictions, including the
removal and/or disablement of access to such material. Raptor Data Solutions,
LLC shall have no liability to You in the event that Raptor Data Solutions,
LLC takes such action. You shall have sole responsibility for the accuracy,
quality, integrity, legality, reliability, appropriateness and ownership
of all of Your Content and Your Applications. You agree to defend and
indemnify Raptor Data Solutions, LLC against any claim arising out of a
violation of Your obligations under this section.
6. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
ACCESS TO RAPTOR DATA SOLUTIONS, LLC COMPUTING RESOURCES AND/OR INTERNET
SERVICES ARE PROVIDED BY RAPTOR DATA SOLUTIONS, LLC ON AN "AS IS" AND "AS
AVAILABLE" BASIS. RAPTOR DATA SOLUTIONS, LLC MAKES NO REPRESENTATIONS OR
WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF
AND/OR EFFECTIVENESS OF ITS SERVICES. YOU EXPRESSLY AGREE THAT YOUR USE
OF RAPTOR DATA SOLUTIONS, LLC COMPUTING RESOURCES AND/OR INTERNET SERVICES
IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW,
RAPTOR DATA SOLUTIONS, LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL RAPTOR
DATA SOLUTIONS, LLC BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED
TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR
PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF
LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF RAPTOR
DATA SOLUTIONS, LLC COMPUTING RESOURCES AND/OR INTERNET SERVICES, EVEN IF
ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
RAPTOR DATA SOLUTIONS, LLC MAKES REASONABLE EFFORTS, BUT DOES NOT WARRANT
THAT RAPTOR DATA SOLUTIONS, LLC SERVERS OR EMAIL SENT FROM ANY OF ITS
DOMAINS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. RAPTOR
DATA SOLUTIONS, LLC WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING
FROM THE USE OF RAPTOR DATA SOLUTIONS, LLC COMPUTING RESOURCES AND/OR
INTERNET SERVICES, OR RAPTOR DATA SOLUTIONS, LLC DOWNLOADABLE SOFTWARE
INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE,
AND CONSEQUENTIAL DAMAGES.
7. WAIVER
The failure of Raptor Data Solutions, LLC to exercise or enforce any right
or provision of this Agreement shall not constitute a waiver of such
right or provision. If any provision of the Terms of Service is found by
a court of competent jurisdiction to be invalid, the parties
nevertheless agree that the court should endeavor to give effect to the
parties’ intentions as reflected in the provision, and the other
provisions of the Terms of Service remain in full force and effect.
8. SEVERABILITY OF TERMS
If any provision of the Terms of Service is found by a court of
competent jurisdiction to be invalid, the parties nevertheless agree
that the court should endeavor to give effect to the parties’ intentions
as reflected in the provision, and the other provisions of the Terms of
Service remain in full force and effect
9. TIME LIMITATIONS FOR CLAIMS
You agree that regardless of any statute or law to the contrary, any
claim or cause of action arising out of or related to use of
Raptor Data Solutions, LLC computing resources and/or Internet services
must be filed within one year after such claim or cause of action arose
or be forever barred.
10. APPLICABLE LAW
By using Raptor Data Solutions, LLC computing resources and/or Internet
services, you agree that the laws of the United States and,
specifically, those of the state of Illinois, without regard to
principles of conflict of laws, will govern these Conditions of Use and
any dispute of any sort that might arise between you and Raptor
Data Solutions, LLC or its affiliates. Any dispute or claim arising out of
or in connection with this Agreement shall be adjudicated in the state of
Illinois, USA.
11. HEADINGS
The headings and section titles in the Terms of Service are for
convenience only and have no legal or contractual effect.
/ REV 1.0 / 10-10-2017 /
Export Policy
Raptor Data Solutions, LLC hardware, software programs, and technical data may not be sold, exported, or re-exported, either directly or indirectly, to U.S. embargoed countries, destinations or entities of Cuba, Iran, Lebanon, Libya, North Korea, Somalia, Sudan, or Syria, or to any other countries, destinations or entities that are currently or later added to the U.S. embargo list, or to persons/entities on the Denied Persons List, Unverified List, Entity List, Specially Designated Nationals List and the Debarred List, or to any U.S. sanctioned country, destination, entity, or person, without prior written authorization from the appropriate departments of the United States Government.
DMCA Contact
We take DMCA compliance very seriously. DMCA takedown notices and related documents may be sent via Email to compliance@integricloud.com, and/or faxed to +1 (512) 690-0231 for processing.
Privacy Policy
Any personal information, including your email address, that you provide to Raptor Data Solutions, LLC will be used solely for order billing, shipment, and/or technical support. Raptor Data Solutions, LLC will not sell, lease, distribute, or donate your personal information to any outside entity with the following exceptions:
- Your shipping information (name, address, and related data) will be provided to our third party shipping providers for the express purpose of rate quoting and shipment origination.
- Your billing information (name, address, and related data) will be provided to our third party payment processors as necessary to support payment.
- Any personal information you have previously authorized, in writing, for disclosure to any named third parties may be disclosed at any time to those specified third parties.
Raptor Data Solutions, LLC may, from time to time, send you information about new products or services offered; you may opt out with no penalty by deselecting the "I want to receive Email from Raptor Data Solutions about new products and special offers" checkbox within the "Edit Account" page on the Raptor Data Solutions, LLC website.
Unpaid Invoice Policy
If an invoice has not been fully paid within 30 days of product shipment, Raptor Data Solutions, LLC may, at its sole discretion, assess monthly finance charges to the unpaid portion of that invoice at the legal rate of interest and terms set by the the State of Illinois in Illinois Compiled Statutes (ILCS), Section 815 ILCS 205.
